customer services

What makes our Customer Service so good?

With over 2000 Trustpilot reviews, an average 4.7 stars and a 93% Good/Excellent rating we don’t mind blowing our own trumpet when it comes to service. The whole team here at Yourmobile pride ourselves on providing a fantastic service to our customers. But what makes a great customer service team, well here are a few things we pride ourselves on when providing business mobile phone contracts here at Yourmobile:

No Pushy Sales

We don’t want our customers to feel pressured into a sale that doesn’t work for them. Our team members are trained to find the right deal for you by listening to your needs. Such as this testimonial from Cathryn who reiterated that our sales advisor never made her feel pushed into a sale and was patient in finding the right tariff and hanset.

“Very clear advice given over the phone. The sales advisor was patient and eloquent and found a tariff and handset that met my requirements. Not once did I feel like I was being sold something they wanted to sell as opposed to what I needed.”
Cathryn Wilkins

Knowledgeable Team

Another key element to our customer service success is having knowledge staff who can really help give you recommendations on both deals and handsets that will suit your needs. Hannah talks about this in her review on Truspilot where she got recommendations on the right deal for her.

“Incredible customer service! Not only was the conversation really enjoyable but all my needs were met. The two friendly people I spoke to were both incredibly knowledgeable and helpful, giving recommendations for what deal would be best for me - would highly recommend!”
Hannah Stiles

Saving you money

We know that money matters, so if you have time left on your contract we will do our utmost to help you. This was the situation that we helped Ian with managing to save him money and giving him an upgrade:

“Always been happy with my level of service. Had 18 months left on my other tariff and they managed to cover my costs and save me £18 a month without really affecting when I can upgrade. Thanks again.”

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