Our contact details
Name: Director’s Office
Phone Number: 0345 222 6000
E-mail: [email protected]
Address: Suite 1.03 Grosvenor House, Hollinswood Road, Telford, TF2 9TW
The type of personal information we collect
We currently collect and process the following information:
- Name, address and, phone number
- Date of birth
- Credit check
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To provide a quote
- To provide a telecommunications package
We also receive personal information indirectly, from the following sources in the following scenarios:
- Information readily available in the public domain to compile a database of businesses.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
How we store your personal information
Your information is securely stored on our internal database.
We keep verification calls, correspondence, client services calls, mobile phone contract details, personal contact information for the duration of the contract or for 12 – 36 months if a contract is terminated or not taken up. We will then dispose your information by removing it from our systems.
Your data protection rights.
Please refer to our GDPR page for information regarding your rights.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us [email protected]
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk