Terms & Conditions

Yourmobile.com is a trading name of Chase Direct Ltd (“We”, “Us”) which is registered in England and Wales number 09566449. Our registered office and trading address is Grosvenor House, Telford Shropshire, TF2 9TW. We are registered for VAT with registration number GB231637327.

If you need to contact Us, please telephone our Customer Services team on 0345 222 6000 or email [email protected]. If you need to give Us formal notice under the Contract, please see clause 18.

The definitions and rules of interpretation set out in Schedule 1 apply in these Conditions.

2.1 
The Contract starts on and is effective from the Commencement Date and shall continue until terminated by either party in accordance with these Conditions.

2.2 
Where applicable and where a Network Provider rejects the Network Contract and/or refuses to enter into the Network Contract (on or after the Commencement Date), the Contract shall remain in full force and We may elect to provide the services in place of the Network Provider (on an MVNO basis) or shall use reasonable endeavours to procure Network Services from an alternative Network Provider on similar terms to the Network Contract whereupon You shall be obliged to co-operate in entering into an alternative Network Contract. If You refuse to sign an alternative Network Contract or fail to do so within 14 days of a request by Us or the Network Provider, We shall be entitled to terminate the Contract and clause 14 shall apply.

2.3 
Where a Network Provider requires the payment of a deposit as a condition precedent to entering into the Network Contract, You shall be liable to pay such deposit. If You refuse to pay such deposit or fail to do so within 14 days of a request by Us or the Network Provider, We shall be entitled to terminate the Contract and clause 14 shall apply.

2.4 
As part of Yourmobile.com credit management procedures, We may at any time during the Contract require You to pay a deposit or provide a guarantee as security for the payment of future invoices. If You refuse to pay a deposit or provide a guarantee (or fail to do so within 14 days of Our request), We shall be entitled to terminate the Contract and clause 14 shall apply.

2.5 
Yourmobile.com offers no warranty in respect of mobile signal coverage. You and Us acknowledge that each of the major Network Providers advertise 98 per cent or more network coverage in the United Kingdom but such coverage cannot be verified by Us. You acknowledge that prior to signing the Contract, You have taken all reasonable steps to ensure that the mobile network being connected to under the Contract or Network Contract has sufficient signal or coverage in Your location and in all the locations where You need a reliable mobile signal.

2.6 
Notwithstanding clause 13 of these Conditions, We may terminate the Contract, without any liability to You, during the first 30 days from the Commencement Date for any reason whatsoever upon providing 7 days’ notice to You. In that case, We will refund any Charges paid by You except that We will be entitled to retain any part of the Charges that relate to costs incurred by Us up to and including the date of termination.

2.7 
These Conditions apply to the Contract to the exclusion of any other terms that You seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.8 
Any quotation given by Yourmobile.com shall not constitute an offer and is only valid for a period of 10 Business Days from its date of issue. All quotations are based solely on information provided by You to Us (for example contract end dates, tariff/billing information, number of handsets, current network or third‑party provider contract terms) and We cannot accept any liability for mistakes made in calculating tariffs at the point of contract. You are responsible for adding any caps and alerts and monitoring Your own spending. You acknowledge and agree that all caps and alerts, for example with Plan, have a timing delay therefore an overspend can still occur.

2.9 
All of these Conditions shall apply to the supply of both Services and Mobile Equipment except where application to one or the other is specified.

2.10 
The Contract between You and Us will be formed when We accept Your Order. By submitting Your Order, You acknowledge and agree that You accept these Conditions.

3.1
The Mobile Equipment to be provided under the Contract shall be specified in the Order.

3.2
The provision of Mobile Equipment is subject to availability. If We are unable to provide the Mobile Equipment specified in the Order, We may supply other Mobile Equipment of an equivalent or higher specification.

3.3
Subject to clause 3.6 of these Conditions, the Mobile Equipment shall be delivered within 3 months of the Commencement Date. If We are unable to source or provide the Mobile Equipment or substitute Mobile Equipment within such period, We shall credit Your Account with the equivalent value of Our trade purchase cost (excluding VAT) of the Mobile Equipment. Such credit to be made in accordance with clause 9 of these Conditions as though it were a Deal Incentive.

3.4
The Mobile Equipment shall be delivered to the location set out in the Order or such other location as the parties may agree (Delivery Location).

3.5
Delivery of the Mobile Equipment shall be deemed completed on the second business day after posting by Yourmobile.com or the Network Provider or on the second business day following the Mobile Equipment being collected from Yourmobile.com or the Network Provider from a courier with instructions to deliver to the Delivery Location.

3.6
Any dates quoted for delivery of the Mobile Equipment are approximate only, and the time of delivery is not of the essence. We shall not be liable to You for any delays in delivery, however caused.

4.1
You acknowledge that We are not the manufacturer of the Mobile Equipment and, to the fullest extent permitted by law, We do not give any warranty as to the quality or suitability of the Mobile Equipment for Your purposes; however, where possible, We shall pass on to You the benefit of any warranties that We receive from the manufacturer.

4.2
You acknowledge that any attempt to repair, service or tamper with the Mobile Equipment may invalidate the manufacturer’s warranty.

4.3
Subject to clause 4.1, We warrant that on delivery the Mobile Equipment will conform in all material respects with its description and be free from material defects in design, material and workmanship.

4.4
If You notify Us in writing within a reasonable time of discovery that the Mobile Equipment does not comply with the warranties in clause 4.3, and You return the Mobile Equipment to Us, We will, at Our option, repair or replace the defective Mobile Equipment or credit Your Account with the cost of the defective Mobile Equipment (if You have already paid for it) or issue a credit note (if You have not yet paid).

4.5
We will not be liable for breach of the warranty in clause 4.3 if:
(a) You make further use of the Mobile Equipment after giving notice under clause 4.4;
(b) the defect arises as a result of You following instructions or specifications supplied by You;
(c) You alter, repair or tamper with the Mobile Equipment;
(d) the defect arises as a result of fair wear and tear, wilful or accidental damage, negligence, or abnormal storage or working conditions; or
(e) the Mobile Equipment differs from its description as a result of changes made to ensure compliance with statutory or regulatory requirements.

4.6
We will only be liable for the Mobile Equipment’s failure to comply with the warranty set out in clause 4.3 to the extent set out in this clause 4.

5.1
Risk of loss or damage to the Mobile Equipment shall pass to You on completion of delivery.

5.2
Subject to clause 5.3, ownership of the Mobile Equipment shall not pass to You until all sums due under the Contract, including but not limited to Cancellation Fees, have been paid by You to Us.

5.3
Title to the Mobile Equipment shall not pass to You until the later of the fulfilment of any minimum term of any Network Provider Agreement and the Supplier receiving payment in full (in cash or cleared funds) for the Goods and any other goods that the Supplier has supplied to the Customer in respect of which payment has become due.

5.4
Until ownership of the Mobile Equipment has passed to You, You shall:
(a) keep the Mobile Equipment in satisfactory condition and insured against all risks for its full price on Our behalf from the date of delivery;
(b) notify Us immediately if You become subject to any of the events listed in clause 13.2(b) to clause 13.2(d); and
(c) give Us such information relating to the Mobile Equipment as We may require from time to time.

5.5
If before ownership of the Mobile Equipment passes to You, You become subject to any of the events listed in clause 13.2(b) to clause 13.2(d), then, without limiting any of Our other rights or remedies, We may at any time:
(a) require You to return to Us all Mobile Equipment in Your possession; and
(b) if You fail to do so promptly, enter Your premises or any third-party premises where the Mobile Equipment is stored to recover each item of Mobile Equipment;
(c) blacklist or block the usage of any equipment provided by Us.

6.1
In consideration of You paying the Charges and fulfilling all of Your commitments set out in the Contract, We agree to supply the Services and/or the Mobile Equipment subject to the provisions of the Contract.

6.2
You agree to receive the Services and Mobile Equipment on the terms of the Contract.

7.1
You shall:
(a) ensure that the terms of the Order are complete and accurate;
(b) co-operate with Us in all matters relating to the Services and Network Services;
(c) provide Us with such information and materials as We may reasonably require in order to supply the Services and Mobile Equipment (including, but not limited to, providing porting access codes to enable connection of the Services), and ensure that such information is complete and accurate in all material respects;
(d) promptly notify Us of a change of address, change of registered office or change of trading location(s);
(e) where applicable, comply with all terms of the Network Contract including, but not limited to, the terms for payment of all charges and fees under the Network Contract and those of Yourmobile.com;
(f) authorise the Network Provider to disclose all information to Us relating to the Network Contract;
(g) if provided with 15 or more mobile devices under the Contract, set up online billing and not cancel online billing prior to the termination of the Contract;
(h) within 30 days of the Commencement Date, send Us all mobile phone handsets (together with any passcodes or words required to operate each handset) in the possession or ownership of the Customer which shall not be used or needed by the Customer for the provision of the Services under the Contract;
(i) where applicable, allow Us access to Your premises at all reasonable times requested by Us for the purposes of installing the Mobile Equipment and as otherwise reasonably required for the provision of the Services;
(j) where applicable, ensure that Your premises are ready to receive the Services (including without limitation, installation of applicable wiring and power supplies);
(k) set up full third-party access with the Network Provider to enable Us to have full access to Your account with the Network Provider and to all information in connection with Your account.

8.1
The price for the Services and Mobile Equipment shall be the price set out in the Order together with the charges set out in clauses 8.2 and 8.3. The Customer acknowledges that certain charges may be payable directly to the Network Provider and/or where applicable to Yourmobile.com in respect of Mobile Equipment. Additional charges may be incurred for additional services and out of bundle charges (unless indicated as inclusive in the Order), including but not limited to bolt-on services, call features, calls to international numbers, calls to the Channel Islands, roaming charges, calls to service numbers, calls to premium rate numbers, calls to some 08 & all 09 numbers, calls to mobiles, calls to retrieve messages, internet calls, calls above the Fair Usage Policy. Yourmobile.com will not be responsible for any overspend accrued by You at any time.

8.2
You will be liable to pay:
(a) a discretionary fee of £100;
(b) the original cost of any equipment provided to You;
(c) any monies already paid to You in respect of any buyout.

8.3
The Customer shall pay £30 for each PAC requested.

8.4
Yourmobile.com reserves the right to increase Charges with 7 days’ notice.

8.5
We may invoice You for Charges at any time.

8.6
You shall pay invoices within 7 days.

8.7
You shall be liable for all Charges whether authorised or fraudulent.

8.8
Invoices are undisputed unless You notify Us within 30 days.

8.9
All amounts are exclusive of VAT.

8.10
Late payments accrue interest at 4% above Barclays base rate.

8.11
Payments must be made in full without set‑off.

8.12
Where required, You will pay a deposit to the Network Provider.

8.13
Buyout reimbursement rules apply as stated in clause 10.

8.14
Overdue invoices may be referred to debt agencies.

8.15
Fraud Port Investigation Charges:
Where You notify Us of a suspected fraudulent PAC or port request, We may suspend activity while investigating. If We determine the PAC was not obtained fraudulently, We may apply a Fraud Port Investigation Charge representing administrative and third‑party costs. This is payable immediately and in addition to Cancellation Fees.

9.1
Where a Deal Incentive is specified in the Order, We shall reimburse You (or provide a credit in the case of MVNO Services) for the amount of any Deal Incentive upon You providing Us with a valid VAT invoice for the monthly Deal Incentive. No invoice is required where We are providing MVNO Services.

9.2
You shall be liable to pay the Network Provider the full amount of all charges under the Network Contract irrespective of any Deal Incentive. Provided You have not breached the Contract or Network Contract, We shall reimburse or credit You for the Deal Incentive in equal monthly instalments beginning within 90 days of receipt of Your invoice.

9.3
If You breach (or We reasonably believe You are in breach of) the Contract or Network Contract, We may suspend Deal Incentive payments until the breach is remedied.

10.1
You acknowledge that by entering into the Contract and/or the Network Contract, You may have to pay termination or other charges to a Network Provider or third party for cancelling a pre-existing contract.

10.2
The Order may specify a sum that We are prepared to reimburse You to cover some or all of such termination charges (“Buyout”). Subject to clause 10.3, We shall reimburse You upon receipt of:
(a) a copy of Your final bill from Your previous provider showing the termination charges; and
(b) a valid VAT invoice from You to Us for the Buyout amount.

10.3
It remains Your responsibility to pay any termination or related charges to Your previous provider. Provided You are not in breach of this Contract or any Network Contract, We shall reimburse You the Buyout amount in equal monthly instalments over the Minimum Period. The first instalment shall be paid 45 days after receipt of Your invoice and supporting documentation.

10.4
Where We are providing MVNO Services, We shall reimburse the Buyout amount by pro rata credits over four months.

10.5
Where We pay the Buyout up front, You shall apply such funds to Your previous provider without delay. If Your credit score deteriorates significantly or bankruptcy/insolvency events occur, We may delay payment until the Contract has been fulfilled.

10.6
All Buyout claims must be made within six months of the service connection date. Claims submitted after six months may not be considered.

11.1
Each party undertakes that it shall not at any time during the Contract, and for a period of three years after termination, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 11.2.

11.2
Each party may disclose the other party’s confidential information:
(a) to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out that party’s obligations under the Contract. Each party shall ensure that such persons comply with this clause 11;
(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority; and
(c) as permitted under clause 11.4.

11.3
Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the Contract.

11.4
We may disclose Your confidential and other information to the Network Provider to enable Us to provide the Services.

12.1
Nothing in these Conditions shall limit or exclude Our liability for:
(a) death or personal injury caused by Our negligence, or the negligence of Our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation; or
(c) any other matter in respect of which liability cannot lawfully be limited or excluded.

12.2
Subject to clause 12.1, We shall not be liable to You, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:
(a) loss of profits;
(b) loss of sales or business;
(c) loss of agreements or contracts;
(d) loss of anticipated savings;
(e) loss of or corruption of software, data or information;
(f) loss of or damage to goodwill; or
(g) any indirect or consequential loss.

12.3
Subject to clause 12.1, Our total liability to You in any Year, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall be limited to the amount paid or payable by You to Us in that Year for Charges.

12.4
The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded to the fullest extent permitted by law.

12.5
This clause 12 shall survive termination of the Contract.

13.1
Subject to clause 14.2, You may terminate the Contract at any time by giving Us 30 days’ written notice.

13.2
Either party may terminate the Contract with immediate effect by written notice if:
(a) the other party commits a material breach and fails to remedy it within 30 days;
(b) the other party enters administration, liquidation or similar insolvency processes;
(c) the other party suspends or ceases a substantial part of its business; or
(d) the other party’s financial position deteriorates to the extent its obligations are at risk.

13.3
We may terminate with immediate effect if:
(a) You fail to pay any amount due under the Contract; or
(b) You undergo a change of Control.

13.4
We may suspend the Services, disconnect the Services and/or suspend Mobile Equipment deliveries if:
(a) You fail to pay any amount due;
(b) We believe You may become subject to insolvency events under clauses 13.2(b)-(d); or
(c) You fail to sign a Network Contract or pay a required deposit.

13.6
Disconnection Fee:
(a) £30 per instance where the Contract provides for 9 Lines or fewer; or
(b) £5 per Line where the Contract provides for 10 or more Lines.

14.1
On termination, You shall immediately pay all Charges, outstanding invoices and interest. We shall issue an invoice for any Services or Mobile Equipment supplied for which no invoice has yet been issued, and such invoice shall be payable immediately.

14.2
Cancellation Fees will be payable if, prior to expiry of the Minimum Period:
(a) the Contract is terminated for any reason;
(b) the Network Contract is terminated; or
(c) Network Services are disconnected due to Your breach of the Network Contract.

14.3
Cancellation Fees are invoiced by Us and payable immediately upon receipt.

14.4
You acknowledge that the Cancellation Fees represent a genuine pre-estimate of Our loss due to early termination and do not represent a penalty.

14.5
Commission Clawback:
Where termination, disconnection or cancellation prior to expiry of the Minimum Period results in Us incurring clawback, loss of commission or similar financial penalties from a Network Provider or third-party supplier, You shall reimburse Us in full. This sum forms part of the Cancellation Fees and represents a genuine pre-estimate of Our loss.

14.6
Any provision intended to survive termination shall remain in full force and effect.

15.1
Where the Order specifies an upgrade or review point, We shall review the Contract and/or the Network Contract and the monthly charges being paid by You (“Review”). Following any Review, We may (but are not obliged to) offer You a new contract. If You elect to accept the offer, You shall sign a new Contract including a new Purchase Order or Application Form (“New Order”).

15.2
Where You agree to a New Contract, clause 14.2 shall not apply to the (old) Contract and You will be bound by the terms of the New Order, including any new minimum term.

15.3
Where the terms of this clause 15 are inconsistent with the Order, this clause 15 shall prevail.

15.4
Nothing in this clause obliges Us to provide upgraded or new Mobile Equipment or to reduce the Charges upon conducting a Review. Any Mobile Equipment and its cost to be provided in the New Contract shall be specified in the New Order.

16.1
The parties shall use their reasonable endeavours to resolve disputes arising from or in connection with the Contract (“Dispute”) in good faith. If either party wishes to raise a Dispute, it shall notify the other party in writing, clearly identifying the reasons for the Dispute and providing any supporting documentation.

16.2
The parties shall meet promptly following notice of the Dispute to seek a resolution.

16.3
Nothing in this Contract prevents Us from seeking a legal remedy through the courts at any time. The time costs of Our solicitor dealing with a Dispute (including but not limited to recovery of Charges and/or Cancellation Fees), both before and during any court claim, shall be payable by You on an indemnity basis at the guideline rate for a band A fee earner as published by the UK Government. Such costs are payable notwithstanding rule 27.14 of the Civil Procedure Rules or any successor provision relating to cost recoverability.

16.4
We may refer any overdue invoice to a third‑party debt agency, and You shall be liable to pay such third party’s fees in addition to Our legal costs.

17. Force Majeure
Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to acts of God, flood, drought, earthquake, epidemic or pandemic, terrorist attack, civil war, labour disputes, failure of suppliers or sub‑contractors, interruption or failure of utility services, or any law or governmental action.

The affected party shall notify the other party as soon as reasonably practicable and shall use all reasonable endeavours to mitigate the effects of the Force Majeure event.

18.1 Assignment and other dealings
(a) We may at any time assign, novate, transfer, mortgage, charge, subcontract, delegate or deal in any way with any or all of Our rights and obligations under the Contract.
(b) You shall not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any of Your rights or obligations under the Contract.

18.2 Notices
(a) Any notice given by You to Us must be in writing and delivered by hand, pre‑paid recorded delivery or next‑working‑day courier to Our registered office.
(b) Any notice given by Us to You may be sent by email to the primary email address specified in the Order, or by post to Your registered office or address stated in the Order.
(c) Notices are deemed received:
  – on delivery if hand‑delivered or sent by courier with proof of delivery;
  – at 9am on the second Business Day after posting if sent by first‑ or second‑class post;
  – at the time of transmission if sent by email.
(d) This clause does not apply to legal proceedings.

18.3 Severance
If any provision is held to be invalid or unenforceable, it shall be modified to the minimum extent necessary to make it valid. If modification is not possible, it shall be deleted. The remainder of the Contract remains in force.

18.4 Waiver
No failure or delay to exercise any right or remedy constitutes a waiver of that or any other right or remedy.

18.5 No partnership or agency
Nothing in the Contract creates a partnership or joint venture, nor authorises either party to act as agent for the other.

18.6 Entire agreement
(a) The Contract constitutes the entire agreement between the parties.
(b) Each party acknowledges it has not relied on any statement or representation not set out in the Contract.

18.7 Third‑party rights
The Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999.

18.8 Variation
Except as otherwise stated, no variation is effective unless in writing and signed by both parties. We may update these Conditions from time to time. Minor changes take effect immediately upon publication; material changes take effect 30 days after publication.

18.9 Governing law
The Contract is governed by and construed in accordance with the law of England and Wales.

18.10 Jurisdiction
The courts of England and Wales have exclusive jurisdiction to resolve any disputes arising from or relating to the Contract.

19.1
In this Condition 19, the terms “data controller”, “data processor”, “personal data”, “sensitive personal data”,
“data subject” and “process” have the meanings given in the Data Protection Legislation.

19.2
Chase Direct Ltd t/a Yourmobile.com operates in accordance with the Data Protection Legislation. You agree
that Your details and those of Your Users may be used and disclosed for:
19.2.1 providing the Services, equipment and related products; account administration; billing; advertising;
marketing; research; analytics; credit scoring; customer services; equipment tracking; and profiling of usage;
19.2.2 marketing purposes, including informing You and Users about other Services or technologies;
19.2.3 fulfilling the terms of this Agreement.

19.3
Yourmobile.com and third parties may use location data of equipment used on the Network to inform You
about products, services or research insights.

19.4
If You or Your Users do not want details used for direct marketing, You may opt out by contacting
Yourmobile.com.

19.5
You shall ensure that Users have consented to the processing of their details in accordance with Condition 19.2.
All data shall be processed in accordance with the Privacy Policy.

19.6
Yourmobile.com may retain customer information for a reasonable period after termination.

19.7
Customer data may also be used for other permitted purposes or where required by law.

19.8
Where Yourmobile.com processes personal data as a processor on Your behalf, it shall:
19.8.1 process only in accordance with Your written instructions;
19.8.2 not process for any other purpose;
19.8.3 ensure personnel are bound by confidentiality;
19.8.4 implement appropriate technical and organisational security measures;
19.8.5 not transfer personal data outside the EEA without Your consent;
19.8.6 notify You within 36 hours of any personal data breach;
19.8.7 only appoint processors with Your consent;
19.8.8 not disclose personal data except on Your instructions;
19.8.9 return or delete personal data within one month of termination unless required to retain it by law;
19.8.10 provide information required to demonstrate compliance;
19.8.11 allow audits on reasonable notice;
19.8.12 assist You with GDPR obligations;
19.8.13 notify You of data subject requests within 10 Business Days; and
19.8.14 assist with responses to such requests.

19.9
Yourmobile.com may transfer personal data to subcontractors or suppliers, provided:
19.9.1 such subcontractors offer adequate protections; and
19.9.2 transfers comply with the Data Protection Legislation.

19.10
Yourmobile.com is entitled to relief from liability where it acts on Your instructions which later result in claims.

19.11
If either party receives a complaint or communication relating to personal data, it shall promptly notify the other
party and cooperate fully.

19.12
Yourmobile.com and/or Network Operators may monitor or record calls:
19.12.1 to investigate quality issues or for training, assurance, or regulatory compliance;
19.12.2 including calls to emergency services (999 and 112).

All recordings shall remain confidential and processed in accordance with the Privacy Policy.

20.1
In consideration of Us entering into the Contract with You, the director(s) of the Customer (where applicable)
jointly and severally indemnify Us against all liabilities, costs, expenses, damages and losses (including any direct,
indirect or consequential losses, loss of profit, loss of reputation, interest, penalties and all reasonable legal and
professional costs) suffered or incurred by Us arising out of or in connection with:
(a) any breach, negligent performance or non‑performance of the Contract by You; and
(b) the enforcement of the Contract.

20.2
This indemnity shall apply whether or not We have been negligent or at fault in any way, except where liability
cannot legally be excluded.

20.3
The obligations under this clause 20 shall survive termination of the Contract.

1.1
Definitions

Account: The Customer’s account for the provision of Services and/or Mobile Equipment under
the Contract.
Administration Fee: the amount of £50 per Line.
Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
Buyout: has the meaning set out in clause 10.
Cancellation Fees: the Term Fees, the return of any Buyout paid by Yourmobile.com to the Customer, the return of any Deal Incentives paid by Yourmobile.com to the Customer and the recommended retail price of any Mobile Equipment provided by or on behalf of Yourmobile.com to the Customer and the Administration Fee.
Charges: the charges detailed in clause 8.
Commencement Date: means the date upon which the Contract is signed by or on behalf of the Customer (including any electronic signature), or verbal consolidation call.
Conditions: these terms and conditions as amended from time to time in accordance with clause 18.
Contract: the contract between Yourmobile.com and the Customer that is made up of these Conditions and the Order for the supply of Services and/or Mobile Equipment.
Control: shall be as defined in section 1124 of the Corporation Tax Act 2010, and the expression change of control shall be construed accordingly.
Customer or You: the party Yourmobile.com contracts with to provide the Services and/or Mobile Equipment.

Data Protection Legislation:
(i) the Data Protection Act 1998 unless and until that legislation is repealed;
(ii) unless and until the GDPR is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then
(iii) any successor legislation to the GDPR or the Data Protection Act 1998

Deal Incentive: a monthly discount offered by Yourmobile.com to the Customer as against the charges under the Network Contract for the amount specified in the Order and for the period specified in the Order (where no period is specified in the Order the discount shall be payable until the Review point detailed in clause 15).
Delivery Location: has the meaning given in clause 3
Fair Usage Policy: 3000 minutes to a UK landline or mobile number in any calendar month.
Force Majeure Event: has the meaning given to it in clause 17.
Line: a mobile communications telephone number commencing with the number 07. Minimum Period: the minimum period of the Contract of 3 years from the Commencement Date or connection of the Services (whichever is the latter) or such other longer period as may be specified in the Order or the Network Contract (including, but not limited to, a period referred to in the Order as contract length, length, term, minimum term, period or contract period).
Mobile Equipment: any mobile or wireless device, handset, tablet, USB data drive, data card, memory card, SIM card or similar device or card provided to the Customer under the Contract and or the Mobile Equipment Contract for use in connection with the Services. Mobile Equipment Contract: the mobile equipment contract between the customer and a third party whereby some or all of the Mobile equipment detailed in the Order is provided to the Customer by a third party.
MVNO Services means services whereby Yourmobile.com are providing telephone and data spectrum from a Network Provider acting as a mobile virtual network operator (under the name Yourmobile.com or any other name operated by Yourmobile.com) and the provision of telecommunications and data services which does not require the Customer to enter in to a separate Network Contract in addition to the Contract.
Network Contract: a contract entered or to be entered in to between the Customer and a Network Provider in addition to the Contract for the provision of Network Services
Network Provider means a third party telecommunications network provider including, but not limited to EE Limited, Plan Communications Ltd, Vodafone Limited or Telefonica UK Ltd (O2).
Network Services: the supply of telecommunications or data services provided by a Network Provider.
Order: the Customer’s order for the supply of Services and/or Mobile Equipment, as set out in the E-contract or verification call
Personal Data: has the meaning given in the Data Protection Legislation.
Purchase Order: any purchase order issued by Yourmobile.com to the Customer detailing the Services and subsequently signed by or on behalf of the Customer.
Services: the services supplied by Yourmobile.com to the Customer as set out in the Order including, but not limited to MVNO Services or the procurement of Network Services.
Term Fees: in respect of MVNO Services, the fees calculated by multiplying the remaining number of months of the Minimum Period by the monthly charges for the Services or £100 whichever is the higher amount

1.2 Interpretation:
(a) A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
(b) A reference to a party includes its personal representatives, successors and permitted assigns.
(c) A reference to a statute or statutory provision is a reference to it as amended or re-enacted.

A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.
(d) Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

21.1
You shall, within ten (10) Business Days after any request, provide Us with any financial information reasonably required to assess Your creditworthiness.

21.2
We may credit assess You from time to time as reasonably required and in accordance with this Agreement.

21.3
We and/or Our partners may make periodic searches of Your business records (and consumer records if You are a sole trader or director of a limited company) at credit reference agencies (“Credit Agencies”), including public records and fraud prevention agencies (“Fraud Agencies”).

21.4
You agree that We may register information about Your conduct with Credit Agencies and Fraud Agencies.

21.5
If You do not pay Charges when due, Credit Agencies may record the debt for six years.

21.6
If You give false or inaccurate information and fraud is suspected, We may record this and share it with Fraud Agencies.

21.7
We will provide You with contact details of the Credit Agencies We use upon request.

22.1
Failure to return a loan handset when a new or repaired handset has been returned to You will result in an administration charge of £100 per handset.

22.2
Upon delivery, all items will require a signature confirming receipt of the goods in the correct condition.

22.3
Any goods that do not arrive in the correct condition must be reported to Us on the same day.

22.4
Any undeliverable goods will be returned to Our trading offices no less than 7 working days after the first delivery attempt, unless otherwise agreed.

22.5
Once notified of delivery by our couriers, We accept no responsibility for loss or damage to goods.

23.1
You confirm that all information provided to Us, including registration details and information provided in connection with this Agreement, is true, accurate and complete. You agree to inform Us immediately of any changes by contacting Customer Services at [email protected].

23.2
You have the right to request a copy of the personal information We hold about You (for a small charge) and to correct any inaccuracies.